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Concierge Director job - Confidential - Fremont, California

Company Name

Confidential jobs

Job Location

Fremont, California CA

Job Posted November 27, 2017

Concierge Director  

LEISURE SPORTS MANAGEMENT JOB DESCRIPTION CONCIERGE DIRECTOR MISSION To lead a team of concierge in the delivery of exceptional member experiences from the moment a member joins, by managing the member on-boarding experience throughout the entire member life-cycle through the delivery of concierge services. The Concierge Director oversees the Member use intervention program to ensure that we are able to recognize and respond to at-risk member behaviors. The Concierge will oversee the registration of programs and events, and will use programs and events as an opportunity to engage new and at risk members. We believe that these activities delivered with exceptional service skills will result in improvements in ember retention. The Concierge Director will lead the effort to engage the member perspective in the decision making process. REPORTS TO General Manager DRIVERS of SUCCESS t Member Service Obsession (+ ability ...

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