Claims Analyst II job - Mohawk Industries - Sugar Valley, Georgia
||March 29, 2017
||2-5 years experience
... you are made of and come build your career
with us! ... follows standard procedures and/or written instructions to perform job
duties.Investigates all claims submitted by customers to determine if credit should be issued based upon nature of complaint, warranty, inspection report, lab results, input from dealer, etc. Handles all necessary paperwork associated with the claims process.Investigates chargebacks and disputed invoices resulting in an appropriate resolution. Interface with Sales to settle replacement claims, allowances, and returns due to non-manufacturing errors.Resolves pricing claims with Customer Services and Sales within the specific Guidelines of Mohawk’s pricing claims policy.Coordinates customers’ shipping requirements for delivery of replacement orders caused by internal errors.Researches and confirms all documentation and makes payments on approved Installations.Assists the Credit Department in resolving outstanding ...