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Client Support Supervisor - Employer Benefits - Marsh Consumer - Urbandale, IA job - Cascades Tissue Group-TN, Inc. - Urbandale, Iowa
| Company Name | Cascades Tissue Group-TN, Inc. jobs |
| Position Type | Full-Time |
| Job Location | Urbandale, Iowa IA |
| Job Posted | November 3, 2009 |
| Experience | 2-5 years experience |
| Source | hotjobs.yahoo.com |
Client Support Supervisor - Employer Benefits - Marsh Consumer - Urbandale, IA 
Manages the client specialists and supports client advisors and client executives with technical assistance and client reporting for the client block of business. Anticipates and forecasts workload and staffs appropriately to avoid a reactionary environment and place the focus on sustainable, process oriented, management and solutions. Work with the specialist to establish sustainable process and consistency in the deliverables, including but not limited to renewals, stewardships, participant issues resolution and data analysis services. Work with Brokers, clients, sales and service representatives in maintaining current clients. Gather data and assist with implementation of new clients directed by the client advisor. Identify important business needs of client and effectively communicate to the client advisor. Alert functional areas and escalate problems as needed. Maintain files on client problems and update management regularly. Handle participant and escalated calls. Provide monthly performance reporting and quarterly and annual data reports to client executive. Oversee resolutions for client ...
