Customer Relationship Representative job - Cascades Tissue Group-TN, Inc. - Wilton, Connecticut
| Company Name |
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| Position Type |
Part-Time |
| Job Location |
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| Job Posted |
July 14, 2008 |
| Experience |
2-5 years experience |
| Source |
hotjobs.yahoo.com |
Job Summary / Purpose Provide superior customer service support ... troubleshooting skills to resolve customer service problems. Essential
Job Functions Operate in a proactive manner in order to anticipate needs and provide superior customer service via phone and e-mail. Promptly log issues in the ticket tracking system and work to resolve issues. Escalate irresolvable issues to senior co-workers and management. Prioritize and respond to customer inquiries while maintaining customer satisfaction in accordance with current levels of service measurements. Collaborate with customer, departmental colleagues, other Infotrieve departments, and management, as necessary, to resolve service/product issues. Maintain up to date knowledge of all Infotrieve products/services and pricing in order to educate and inform. Identify growth/up-selling opportunities by having a thorough knowledge of the customerâs business and related needs. Ensure that customer account information is accurate and up to date in the customer relationship management database. Make changes in a timely manner. Assist colleagues ...