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Customer Service Representative job - Confidential

Company Name

Confidential jobs

Job Posted August 10, 2018
Experience 2-5 years experience

Customer Service Representative  

Title: Patients Services Representative Duration: 1 year Location: Fort Mill, SC 29715  Position Summary Under general direction of an Operations Manager, responsible for providing well defined services to patients, providers and caregivers. Team members will work interactively with patients and their healthcare providers to complete enrollment activities, answer basic program inquiries, and help coordinate access to therapies through the patient’s healthcare provider. Duties and Responsibilities : Depending on the program specific contracted services an associate may perform one or more of the following activities: Inbound Phone Queue/General Program Inquires Determination for support programs (Copay, PAP, Medicaid, etc.) Pharmacy triage and coordination Order processing for wholesale orders Other follow-up activities (missing info, prior authorization, etc.) Intakes and reports adverse events as directed. Researches and ...

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