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Customer Service Representative job - Confidential - Philadelphia, Pennsylvania

 
Company Name

Confidential jobs

Job Location

Philadelphia, Pennsylvania PA

Job Posted June 24, 2018
Experience 2-5 years experience
Source www.careerbuilder.com

Customer Service Representative  



... necessary for the position. This is a temporary-to-full-time opportunity. Major responsibilities - Manage incoming telephone calls - ... by actively cross-selling and referring customers Job Requirements - Strong customer service and office administrative skills - Supportive, positive attitude with a detail oriented demeanour applied to all tasks - Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Demonstrated talents in communicating and interacting with clients/customers, both internal and external - Experience performing extensive research to resolve complex customer inquiries - Ability to navigate multiple computer systems and applications - Strong communication and social skills - Excellent problem-solving skills - Expertise in Microsoft Excel - Customer service experience - 2+ years' experience of proven performance in a goal-driven customer-focused environment desired We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver ...

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