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Customer Service Representative job - Confidential - Shawnee Mission, Kansas

Company Name

Confidential jobs

Job Location

Shawnee Mission, Kansas KS

Job Posted April 1, 2018

Customer Service Representative  

... We encourage professional growth through a structured career path program and pride ourselves on the positive relationships we foster with each other and our customers. Responsible for: Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts. Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services. Effectively utilizing¬ system applications to achieve desired outcome. Documenting required information via system applications.¬ Retaining product and process knowledge. The Service Center operates from 5¬ a.m. ‚Äď¬ 10:30 p.m.,¬ 7 days a week, 365 days/year.¬ We are hiring for multiple shifts! Customer Service Representatives¬ are scheduled to work five days¬ each week, including every other weekend, to include both Saturday and Sunday.¬ Equitable days off are scheduled during the week in which a weekend shift is worked. ¬ If hired, you¬ must be able to ...

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