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Customer Service Representative job - Confidential

Company Name

Confidential jobs

Job Posted May 15, 2018
Experience 5-10 years experience

Customer Service Representative  

SNI Companies is currently hiring for Outbound Call center representatives for several companies in the Pinellas County areas! Position : Customer Support Representative - Call Center Pay Rate : 12: Below Our financial support team members provide support and assistance to resolve supplier's problems through a series of troubleshooting activities in a call center environment. Common solutions include resolving password problems, payment declines, diagnosing unsupported browsers, errors opening html attachments, navigating customer through internet options, and troubleshooting email issues. All calls are recorded, monitored, and reviewed. Duties and Tasks/Essential Functions: Gather customer information in Salesforce (Customer Relationship Management Software) and determine the issue by using probing questions Diagnose and resolve technical issues Research using available resources Complete required training and stay current with changes and updates Exemplary attendance and punctuality Requirements: Proper phone etiquette, including using client verbiage and positive demeanor Ability to speak and type clearly and accurately, using proper ...

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