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Help Desk Support I job - Confidential - Plano, Texas

Company Name

Confidential jobs

Job Location

Plano, Texas TX

Job Posted January 12, 2018
Experience 1-2 years experience

Help Desk Support I  

... now is a great time to launch your career with the KellyMitchell team. Position Title: Service Desk Agent - Level 1 Position Summary: Seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users. Responsibilities: t Provide application support through remote access tools to resolve internal end user issues t Monitor and respond quickly and effectively to calls or chats received to the Service Desk t Interact with end users via soft phone or chat modules ...

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