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Inbound Call Center Representatives (Benefits Specialist) job - Confidential - Cherry Hill, New Jersey

Company Name

Confidential jobs

Job Location

Cherry Hill, New Jersey NJ

Job Posted July 9, 2018
Experience 2-5 years experience

Inbound Call Center Representatives (Benefits Specialist)  

Inbound Call Center Representatives - Mt. Laurel, NJ Kelly Services is recruiting for experienced Inbound Call Center Representatives for a top customer in Mt. Laurel, NJ. Pay is $16.25/hour or $16.75/hour if fluent in Spanish. The Inbound Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues. Inbound Call Center Representative Responsibilities Include: -tProvide a high level of customer service support when handling customers- questions/complaints in respect to defined benefit pension and/or health and welfare plans. -tQuickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) -tDemonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities -tHandle confidential information with sensitivity and discretion in accordance ...

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