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IT Specialist Jr, (Desktop Support) Secret Clearance|Tier II job - Confidential

 
Company Name

Confidential jobs

Job Posted February 11, 2018
Source www.careerbuilder.com

IT Specialist Jr, (Desktop Support) Secret Clearance|Tier II  



r r r r r APEX is hiring for an Entry Level Desktop Support role in Chicago, IL. rr If you are interestedĀ please email erdietrick@apexsystems.com with your resume. rr rr Desktop Support rr Chicago, IL rr 1 Year Contract rrĀ rrĀ rrr r rrr Responsibilities rr r Address user tickets regarding hardware, software and networking r Walk customers through installing applications and computer peripherals r Ask targeted questions to diagnose problems r Guide users with simple, step-by-step instructions r Conduct remote troubleshooting r Test alternative pathways until you resolve an issue r Customize desktop applications to meet user needs r Record technical issues and solutions in logs r Direct unresolved issues to the next level of support personnel r Follow up with clients to ensure their systems are functional r Report customer feedback and potential product requests r Help create technical documentation and manuals r rr Requirements rr r Working ...

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