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IT Specialist Jr, (Desktop Support) Secret Clearance|Tier II job - Confidential

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Confidential jobs

Job Posted February 11, 2018

IT Specialist Jr, (Desktop Support) Secret Clearance|Tier II  

r r r r r APEX is hiring for an Entry Level Desktop Support role in Chicago, IL. rr If you are interestedĀ please email with your resume. rr rr Desktop Support rr Chicago, IL rr 1 Year Contract rrĀ rrĀ rrr r rrr Responsibilities rr r Address user tickets regarding hardware, software and networking r Walk customers through installing applications and computer peripherals r Ask targeted questions to diagnose problems r Guide users with simple, step-by-step instructions r Conduct remote troubleshooting r Test alternative pathways until you resolve an issue r Customize desktop applications to meet user needs r Record technical issues and solutions in logs r Direct unresolved issues to the next level of support personnel r Follow up with clients to ensure their systems are functional r Report customer feedback and potential product requests r Help create technical documentation and manuals r rr Requirements rr r Working ...

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