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IT Support Specialist (Service Desk) job - Confidential

Company Name

Confidential jobs

Job Posted December 5, 2017
Experience 2-5 years experience

IT Support Specialist (Service Desk)  

... MO for an open ended contractual position. This job will have the following responsibilities: Position Purpose: Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues. Design, build and/or test new systems, processes or services Respond to requests for new services Document workflow of processes within the organization Investigate, research and troubleshoot more complex IT related issues Perform new user IT training and communication of IT policies and standards Perform scheduled departmental audits and report findings to management Qualifications & Requirements: Education/Experience: High School diploma or equivalent. Bachelor's degree in Computer Science, MIS, or related field preferred. 2+ years of combined Information Technology and call center experience. Required: Operating system familiarity (currently Windows XP and Windows 7). ...

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