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Member Relations Specialist I job - Confidential - Tulsa, Oklahoma

Company Name

Confidential jobs

Job Location

Tulsa, Oklahoma OK

Job Posted December 16, 2017

Member Relations Specialist I  

... the Bank Secrecy Act. Essential Job Functions and Responsibilities¬ ¬ ¬ ¬ ¬ 1. Answer incoming calls from Member Relations Center Call Queue and determine the needs of the caller in order to personally assist them or direct the call to the appropriate department or branch. Verify caller identification using the phone authentication procedure. 2. Build relationships with TTCU members by providing a wide array of services including but not limited to: ordering of checks; stop payments; closing lost or stolen debit cards and ordering new cards; resetting debit card PIN numbers and reissuing debit cards for Branch personnel; etc. to support internal customers and our members, closing savings accounts, updating phone and email information, providing copies of cleared checks/member statements/account histories; adding member specific messages and code words/passwords; processing seasonal IRA deposits by transfer. 3. Provide ...

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