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Member Services Representative job - Confidential - Monroe, Louisiana

Company Name

Confidential jobs

Job Location

Monroe, Louisiana LA

Job Posted August 20, 2018
Experience 2-5 years experience

Member Services Representative  

... results for a timed typing test. Job Summary: The Member Service Representative is primarily responsible for providing effective service for all Vantage Health Plan, Inc. customers by utilizing excellent, in-depth knowledge of company products. The Member Services Representative will answer customer questions in a timely and professional manner explaining benefits, providing claim status results, and handling grievances. The Member Services Representative must also be able to promote our Exchange and/or Medicare Products and assist callers with enrollment instructions.   Essential Duties & Responsibilities: Answer Member Services’ calls by the 2nd ring, unless on another call Ensure that callers are not placed on hold for longer than 2 minutes Document specifics of each call in the Call Tracking Module Respond to voice mail at least twice daily Respond ...

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