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Microsoft Office 0365 Tech Support job - Confidential - Boston, Massachusetts

Company Name

Confidential jobs

Job Location

Boston, Massachusetts MA

Job Posted May 31, 2018
Experience 5-10 years experience

Microsoft Office 0365 Tech Support  

Ambassador We are looking for individuals with strong written and verbal communication skills, as well as a strong technical background, with extensive phone support experience. The ideal candidate is a technician with a can do attitude who is creative, someone who will go out of their way to find solutions to problems, who is a team player, collaborator, and aspires to grow within our organization. This person will be directly interfacing with customers so they will require strong interpersonal and communications abilities and must be an analytical thinker who can resolve problems efficiently. Overall customer-service oriented skills and attention to detail are a requirement. Provide remote technical assistance to Office 365 customers via telephone, written correspondence, and remote desktop support sessions. Assist administrators with advanced troubleshooting, problem resolution, and best practices regarding break-fix scenarios and deployment/implementation and readiness guidance. Demonstrated experience in handling technically complex issues and politically sensitive situations. Assist ...

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