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Process Manager I job - Confidential - Richmond, Virginia

Company Name

Confidential jobs

Job Location

Richmond, Virginia VA

Job Posted January 12, 2018

Process Manager I  

... now is a great time to launch your career with the KellyMitchell team. Position Title: Process Manager I Position Summary: The Fulfillment Assurance Team is a group that fixes customer terms and creates transparency into the health of fulfillment processes by finding, fixing, and reporting instances where customer's fulfillments did not work as expected. The Process Manager will be responsible for: t Understand and document requirements to demonstrate how a given validation report works) t Review and triage exceptions (mismatches) that the reports reveal to fix customer accounts t Ensure well-managed documentations of recovery actions taken t Performance quality assurance checks on recovery actions taken to ensure accuracy t Report on mismatches to create visibility into the fulfillment process t Learn from mismatches to continually improve the quality of the report output t Metrics capture and reporting for MTRR and Other FAV processes t Maintain process documentation and ...

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