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Remote Support Technician - Northeast, WI job - Confidential

 
Company Name

Confidential jobs

Job Posted September 12, 2018
Experience 2-5 years experience
Source www.careerbuilder.com

Remote Support Technician - Northeast, WI  



Responsibilities and Duties: Analyze and resolve complex issues requiring detailed system and application knowledge Address issue escalated from Level 1 Technicians and provide training/knowledge transfer where appropriate to the Level 1 Technicians Determine if onsite assistance is required Troubleshoot and resolve helpdesk and network admin issues either remotely or by visiting the client onsite. Most work can be completed remotely. Provide excellent customer service to their clients. You will be speaking with them on a daily basis; therefore having an upbeat, positive relationship with them is tantamount to your success. We expect you to keep clients updated on the progress of the work you are performing for them, and explain the work you are doing in laymen’s terms so they understand. Use our professional services automation tool to track your time and update tickets that you work ...

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