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Service Desk Analyst job - Confidential

 
Company Name

Confidential jobs

Job Posted November 30, 2018
Source www.careerbuilder.com

Service Desk Analyst  



... in historic south end district. t High visible opportunity within the organization. t Competitive salary and benefits package Where This Position Is Located t Charlotte, NC-South End area WHY THIS ROLE IS IMPORTANT: t Field incoming requests to the global service desk via telephone and email to ensure courteous, timely and effective resolution of end-user issues in an enterprise environment. t Utilize a ticketing system to document and track work efforts. t Develop instructional guides containing incident and request solutions procedures as well as FAQ documents for end users. THE BACKGROUND THAT FITS: t Active Directory experience, administration of user accounts t Software distribution tools experience (MS SCCM 2007/2012) t MS Exchange console to include user and distribution list account creation and permissions management. t Experience with ticketing systems, Service Now is preferred. t Experience working in a technical support role including skills around desktops, laptops, mobile devices, printers and ...

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