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Service Desk Specialist job - Confidential

Company Name

Confidential jobs

Job Posted May 16, 2018

Service Desk Specialist  

... considered, apply now. DGS is an Equal Opportunity Employer. #DI rrrrrrrrrr rrrrResponsibilitiesrrr rrrrrrr Responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness. Provides 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Monitors tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource. Applies business/technical support concepts to perform Tier 1 and 2 technical support and escalate issues requiring upper 2nd or 3rd level support Utilizes and maintains the helpdesk tracking software. Manages follow-ups and hand-offs on behalf of the user. Provides technical support, including deploying, configuring and maintaining desktop PC's, laptops, peripherals, mobile devices, and software; troubleshooting & resolving hardware, software, connectivity, and other technical problems including documenting steps taken and status in incident ...

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