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Support Center Analyst job - Confidential - Atlanta, Georgia

Company Name

Confidential jobs

Job Location

Atlanta, Georgia GA

Job Posted July 10, 2018
Experience 2-5 years experience

Support Center Analyst  

Job purpose The Support Center Analyst is responsible for providing diagnostic and troubleshooting support to end users with technical issues of varying complexity (simple to moderate) involving computer hardware, software, network connectivity, related peripheral equipment, and proprietary hardware. Technician escalates support requests as necessary. Monitor and maintain ticket management system, SLA agreements and inventory records. Duties and responsibilities ‚óŹ ¬ Initial point of contact for all technical inquiries and requests for service. ‚óŹ ¬ Resolves basic to moderately complex technical issues involving hardware (i.e. servers, networking equipment, serial communications equipment, proprietary hardware) and software (i.e. Microsoft Windows, Avionte, Peoplenet, web browsers, proprietary software). ‚óŹ ¬ Monitor the IT ticket incident management system to ensure timely acknowledgement of technology support requests. Prioritizes ticket requests, distributes/escalates requests to appropriate IT team member. ‚óŹ ...

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