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Support Desk Supervisor job - West Corporation - Omaha, Nebraska
| Company Name | West Corporation jobs |
| Position Type | Full-Time |
| Job Location | Omaha, Nebraska NE |
| Job Posted | October 27, 2009 |
| Source | www.careerbuilder.com |
Support Desk Supervisor 
Responsible for supervising a variety of activities in support of technical issues ensuring through documentation; report to management the metric and measurable goals of the support desk staff; maintain the schedule and tasks to ensure consistence coverage; document, maintain and administer all training needs for the assigned staff; continuously review the effectiveness of current procedures and strive to identify improvement to processes. Proactively supervise the activities of assigned staff by ensuring the following functions are efficiently performed in a quality-oriented environment reflecting the West values. ...
