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User Support Analyst job - Metro Systems Inc. - Washington, District of Columbia
| Company Name | Metro Systems Inc. jobs |
| Position Type | Full-Time |
| Job Location | Washington, District of Columbia DC |
| Salary | $40,000 - $45,000 /Year |
| Job Posted | October 13, 2008 |
| Source | www.careerbuilder.com |
User Support Analyst 
User Support Analyst Description: User Support Job Responsibilities: Resolves incoming telephone requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies. The User Support Analyst analyzes and resolves problems according to shifting priorities, time frames and resources, as well as documenting resolutions in call tracking system. Effectively documents all support calls and, if necessary, escalates calls to proper internal or external support person. Monitors progress through resolution The User Support Analyst monitors support activity, and informs team/manager of any perceived trends, positive or negative, in calls being received and/or solutions being employed. Acquires and maintains knowledge of relevant products, current support policies, and methods of support delivery. ...
