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Vice President, Customer Success/Account Management job - Confidential - Houston, Texas

Company Name

Confidential jobs

Job Location

Houston, Texas TX

Job Posted January 10, 2018
Experience 10-15 years experience

Vice President, Customer Success/Account Management  

... and if you are results-driven, this is your opportunity. r SUMMARY r As GSM continues to expand ... r In this role, you will have the opportunity to build the direction and processes of Customer Success at GSM. A significant part of the role will be to serve as an advocate and liaison between our customers and all internal GSM teams. You will ensure that needs and requirements considered critical to the success of our customers are communicated and managed throughout organization. r RESPONSIBILITIES r r Develop and lead a world-class Customer Success organization to create customer lifetime value through higher product adoption, customer satisfaction and overall health scores r r Inspire and drive Customer Success culture across the company r Define the strategy and ensure priority alignment across the organization r Optimize the customer lifecycle and journey -- onboarding, training, escalations, protocols, and processes - through close collaboration with other ...

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