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Voice Communications IT Manager job - Confidential

Company Name

Confidential jobs

Job Posted November 13, 2017
Experience 5-10 years experience

Voice Communications IT Manager  

Primary Purpose: The Manager, Voice Communications is responsible for the operational stability of the Genesys/I3 telecommunication systems which is comprised of VoIP, IVR and faxing services utilized in international call centers and corporate locations and hosting more than 7500 users. Additional phone systems in use include Avaya and Mitel at select locations. This pivotal role in our organization will drive the telecommunication strategy to include leading the design, installation and management of the various telecommunications environments while ensuring system stability and performance objectives are met. The incumbent will build and maintain high performing teams who deliver superior customer service and an excellent user experience. Essential Duties and Responsibilities: Develop and implement Enterprise telecommunication and fax strategy with input from senior business and IT leadership Direct the telecommunication team in the design and implementation of call flows, recording, fax, and IVR solutions across all business units ...

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