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Voice Engineer III job - Confidential - Elk Grove Village, Illinois

Company Name

Confidential jobs

Position Type Contract
Job Location

Elk Grove Village, Illinois IL

Job Posted December 7, 2017

Voice Engineer III  

... now is a great time to launch your career with the KellyMitchell team. Job Summary: Voice Engineer Duties: t Designs, reviews, analyzes, and maintains VoiceSystems specifically Cisco UCCE systems. t The candidate needs expert knowledge of CUCM,ICM, CVP,CVP Studio and needs to design, configure and implement a UCCE system including Finesse, CVP, PG and CUCM servers. t The candidate will also configure contact center adjuncts like, CUIC Reporting, NICE Contact Quality, Verint, and Aspect Work Force Management. t The candidate needs working knowledge of Network routing, VM, Storage, Firewall and server based technologies. t The position requires direct interaction with business users to make suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. t Ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. t Reports on ...

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